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A full list of the 18 sets of 900 adaptable Power point slides
150 leadership Power Point slides
1. Three broad leadership competencies
2. Three sets of needs a leader must balance
3. Three qualities of leaders
4. Three ‘C's for leaders
5. Three strategy questions
6. Things a leader needs
7. Four dependent variables of leadership
8. Four factors which make it difficult to be an empowering leader
9. Four leadership types
10. Four lessons for leaders
11. Four traits of transformational leaders
12. Four types of leader
13. Four ‘C's of leadership
14. Four 'E's of leadership
15. Four approaches to the study of leadership
16. Four types and values of leadership learning
17. Four parts to the Focus/energy model
18. Four types of follower
19. Four behaviours of transformational leaders
20. Four types of leaders
21. Four signs of fearless leaders
22. Four types of organization leaders see
23. Four ‘P's within the verb ‘to lead'
24. Four types of leadership learning
25. Four Ds that help leaders envision
26. Four things number 2 owes number 1
27. Four things number 1 owes number 2
28. Four questions for leaders
29. Four expectations of leaders
30. Four attention issues for leaders
31. Four global leadership characteristics
32. Four priorities for leaders.
33. Four ways leaders create change that sticks.
34. Five rare signs of a leader.
35. Five key leadership qualities.
36. Five parts to the VOICE leadership model.
37. Five areas of leadership competence
38. Five competencies for leading change
39. Five core leadership competence ingredients
40. Five leadership behaviours
41 Five personal qualities of leaders
42. Five types of typical follower
43. Five ways in which a leader shows depth of purpose
44. Five keys to leadership – Lao Tzu
45. Five skills of leadership
46. Five new ways to lead
47. Five levels of leadership
48. Five ways leaders differentiate
49. Five things only real leaders can do
50. Exploding five myths of leadership
51. Five messages a leader must manage
52. Five key abilities for leaders
53. Five emotional intelligence factors for leaders
54. Five foundations of leadership
55. Five indicators of leadership
56. Five ways leaders inspire vision
57. Five ethical questions for leaders
58. Five things that motivate leaders
59. Five tips for leaders
60. Five key qualities of leaders
61. Five ways leaders impress
62. Five fighting qualities of leaders
63. Five leadership mindsets
64. Five rules for leaders
65. Five dominant leadership traits
66. Five ways to build leadership capacity
67. Five personal qualities of leaders
68. The big five leadership personality factors
69. Five leadership emotional intelligence clusters
70. Six drivers behind managing by wandering around
71. Six guiding principles of leadership
72. Six styles of leadership
73. Six characteristics most admired in leaders
74. Six marks of a leader
75. Six parts to the liberating leadership model
76. Six core questions leaders ask
77. Six dimensions of leadership
78. Six key leadership characteristics
79. Six key roles for a leader
80. Six ‘l's of leadership
81. Six leadership competencies
82. Six qualities of a transformational leader
83. Six reasons leaders fail
84. Six things a leader must do
85. Six types of leader
86. Six signs of leaders
87. Six things that are important to leaders
88. Six core issues for leaders
89. Six reasons for leadership failure
90. Six 'C's of leadership
91. Six characteristics of transformational leaders
92. Seven foundations of leadership
93. Seven ways leaders prepare for change
94. Seven things leaders enjoy in the role
95. Seven things leaders do well
96. Seven essential leadership behaviours
97. Seven attributes for the twenty first century leader
98. Seven elements of a leader's management style
99. Seven elements of emotional intelligence for leaders
100. Seven indicators of an adaptable leader
101. Seven quantum skills for leaders
102. Seven things only the best leaders do
103. Seven ways leaders do things differently
104. Seven ways leaders liberate thinking
105. Seven mistakes made by leaders
106. Seven roles for number two leaders
107. Seven leadership musts
108. Seven leadership behaviors
109. Seven project management leadership skills
110. Seven keys for leadership
111. Seven leadership signs
112. Seven indicators of leadership adaptability
113. Eight elements to the Business Excellence Index
114. Eight things leaders do
115. Eight attributes of leadership
116. Eight key issues for leaders
117. Eight leadership ‘must haves'
118. Eight negative characteristics of leaders
119. Eight traits of transformational leaders
120. Eight things a leader does
121. Eight signs of a leader
122. Eight qualities of a leader
123. Eight things leaders do
124. Eight personal qualities of a leader
125. Nine factors common to leaders
126. Nine ways leaders create change
127. Nine leadership essentials
128. Nine mechanical analogies of leadership
129. Nine leadership qualities
130. Nine responsibilities for a leader
131. Nine ways leaders manage change
132. Nine ways leaders transform organisations
133. Nine ways leaders impress
134. Nine top skills for leaders
135. Nine things to look for in leaders
136. Nine things Tom Peters sees in leaders, that they are…
137 Ten types of follower
138. Ten critical factors for leading
139. Ten features of real leaders
140. Ten ways leaders stay fresh
141. Ten qualities leaders most need
142. Ten qualities of leadership
143. Ten signs of future leaders
144. Eleven trailblazing leadership behaviours
145. How are leaders different to managers?
146. Lippmann quote…'the final test of a leader is that…'
147. Nietzsche quote…'leadership is about…'
148. Warren Bennis quote differentiating leadership from management
149. "Leadership is the wise use of power"
150. “A leader's most important role…” Tichy and Bennis
100 Customer service Power Point notes and slides
1. Three really important questions.
2. Three types of customer every organisation needs most.
3. Three levels of customer service.
4. Three determinants of repeat purchase.
5. Three keys to service success.
6. Three myths about customer satisfaction.
7. Three really awkward questions.
8. Three rs of customer service.
9. Three types of customer.
10. Three rs of loyalty.
11. Three secondary positive effects of customer loyalty.
12. Three brave questions to ask customers.
13. Three corporate competencies for customer service.
14. Four things customers want.
15. Four parts to the PACT model.
16. Four zones of customer service.
17. Four elements to the buying cycle.
18. Four ‘R's of real customer service.
19. Four types of organisation in terms of customer focus.
20. Four parts of the service recovery model.
21. Four factors that really build a loyal customer base.
22. Four ‘I's of customer service.
23. Four key lessons from genuinely customer service focused organisations.
24. Four questions to ask to establish market impact.
25. Four determinants of customer loyalty.
26. Four absolutes for customer service improvement.
27. Four specific types of disloyal customer.
28. Four parts to the ASAP service recovery model.
29. Four strategic steps to customer service.
30. Four ways customers judge value.
31. Four ways to really improve customer service.
32. Five musts for measures.
33. Five dimensions of customer service – Tom Peters.
34. Five levels of customer bonding.
35. Five types of customer in terms of buying a product or service.
36. Five links in the service-profit chain.
37. Five key questions.
38. Five central concepts to the Japanese understanding of customer satisfaction.
39. Five things customers want.
40. Five levels of customer loyalty.
41. Five principles of CRM.
42. Five ways to manage angry customers.
43. Five parts of the IDEAS benchmarking model.
44. Five essentials for customer service.
45. Five core leadership values for customer focus.
46. Five steps to customer happiness.
47. Five customer service mistakes to avoid.
48. Five parts to the FRIES customer service model.
49. Five biggest customer service blunders.
50. Five musts for measures.
51. Six loyalty factors.
52. Six aims of CRM.
53. Six actions to create and deliver high quality service.
54. Six critical lessons around customers – Milliken.
55. Six types of customer – from Apostle to Terrorist.
56. Six causes of complaints.
57. Six myths around customer complaints.
58. Six key questions around complaint management.
59. Six ways to exceed customer expectations.
60. Six components to lifetime value.
61. Six keys to developing customer service skills,
62. Six ways to be customer-focused.
63. Six things customers don't want when complaining.
64. Six customer service lessons.
65. Six customer service essentials.
66. Six ways to keep customers loyal.
67. Six steps to customer service excellence.
68. Six steps to remarkable service.
69. Seven steps to customer loyalty.
70. Seven things not to do when handling complaints.
71. Seven ways to 'wow' customers.
72. Seven ways to get serious about customer service.
73. Seven ways to make customers feel important.
74. Seven parts to the negative value spiral.
75. Seven reasons for CRM failure.
76. Seven steps to target customers.
77. Eight essentials for customer retention.
78. Eight components of quality.
79. Eight ways to handle difficult customers.
80. Eight critical steps to a customer service culture.
81. Nine positive thinking patterns for customer facing employees.
82. Nine golden rules of customer service.
83. Nine signs of real customer service.
84. Nine ways to make a difference with customer service.
85. Nine ways to handle an angry customer.
86. Ten things to look for in a customer facing employee.
87. Ten commandments of customer service.
88. Ten top customer service tips.
89. Thirteen key performance indicators of customer retention and service recovery.
90. Fourteen key issues around customer retention and service recovery.
91. The RATER customer service model.
92. The LEARN service recovery model.
93. The SERVQUAL customer service model.
94. The PERFECT customer service model.
95. Reichheld quote on measuring customer satisfaction.
96 . Increased customer loyalty is the single most…
97. Two key Reichheld quotes on value creation.
98. Customer quality over quantity.
99. Customer value creation, price and defection.
100. We discovered some years ago…
50 coaching Power point slides
1. A definition of coaching.
2. Another definition of coaching.
3. Three things needed to prompt learning.
4. Three things new coached behaviours should do.
5. Three things coaching offers.
6. Three levels of coaching.
7. Three issues underpinning learning.
8. Three common coaching misconceptions.
9. Three musts for a coach.
10. Three elements to compassionate coaching.
11. Four parts to the ‘difficult learning' model.
12. Four things being coached involves.
13. Four outcomes to seek from coaching.
14. Four basic steps to coaching.
15. Four parts to the SURE coaching model.
16. Four types of advice.
17. Four coaching warning signs.
18. Four types of coaching.
19. Four things a coached person must do.
20. Four parts to the GROW coaching model.
21. Five tips for coaches.
22. Five ways to be a coach.
23. Five features of the ‘ideal' coached person.
24. Five feelings coached people need.
25. Five rules when coaching high performers.
26. Five steps to coaching.
27. Five benefits of coaching.
28. Five things coached people must do.
29. Six things coaching is about.
30. Six principles for coaches.
31. Six questions for coached people.
32. Six musts for a coach.
33. Seven questions for potential coaches.
34. Seven coaching competencies.
35. Seven important coaching skills.
36. Seven essentials for coaches.
37. Seven principles when helping people to learn.
38. The ACHIEVE coaching model.
39. Seven actions of the best coaches.
40. Seven things the best coaches know.
41. Seven coaching core competencies.
42. The STRETCH model of coaching.
43. Seven expectations of coaching.
44. Eight learning skills.
45. Eight benefits of external coaches.
46. Eight roles of a coach.
47. Eight signs of a coach.
48. Eight behaviours of the best coaches.
49. Eight things coaches do well.
50. Nine interpersonal skills for coaches.
50 mentoring notes and slides
1. Three stages to Egan's mentoring model.
2. Three ethical issues around mentoring
3. Three keys to mentoring.
4. Four considerations when starting on mentoring.
5. Four criteria for evaluating mentoring.
6. Four mentor obligations.
7. Four phases of mentoring.
8. Four reasons mentoring fails.
9. Four reasons mentoring succeeds.
10. Four stages to developing a mentoring scheme.
11. Four types not suited to mentoring.
12. Five benefits to the mentor.
13. Five mentee obligations.
14. Five psychosocial roles for mentors.
15. Five sources of mentor's success.
16. Five stages in mentoring.
17. Five things mentors help mentees focus upon.
18. Six dimensions of mentoring.
19. Six essentials to look for in a mentor.
20. Six key actions of a mentor.
21. Six mentee benefits from mentoring.
22. Six mentee responsibilities.
23. Six benefits for mentors.
24. Six questions when looking for a mentor.
25. Six signs of a mentor.
26. Six ways mentoring helps an organisation.
27. Six ways to mentor.
28. Six parts to the ARAFAB model
29. Seven key issues around mentoring.
30. Seven benefits for mentees.
31. Seven benefits for organisations from mentoring.
32. Seven personal attributes of a mentor.
33. Seven phases to mentoring.
34. Seven signs of a competent mentor.
35. Seven stages of transformational mentoring one to four.
36. Seven stages of transformational mentoring five to seven .
37. Seven stages of transformational mentoring.
38. Eight mentor characteristics.
39. Eight outcomes of effective mentoring.
40. Eight signs of a real mentor.
41. Eight things real mentors do well.
42. Eight things the best mentors do.
43. Eight things to look for in a mentor.
44. Nine key factors for mentoring.
45. Nine mentor ‘musts'.
46. Nine mentor roles and functions.
47. Nine things mentees must do.
48. What is the case for mentoring?
49. What is mentoring? Two thoughts.
50. What makes a mentor? Two thoughts.
56 change management notes and slides
1. Three types of organisation.
2. Three key issues on improving corporate performance.
3. Three types of change.
4. Three reasons people oppose change long term.
5. Three personal needs in times of change.
6. Three leadership strategy questions.
7. Four stages to business process management.
8. Four elements to the balanced scorecard.
9. Four reasons for organisational failure.
10. Four external factors to consider when planning strategic change.
11. Four parts to the TORI model.
12. Four stages of the change process.
13. Four essentials for change.
14. Four factors for enduring organisational success.
15. Crosby 's four absolutes of quality management.
16. Four reasons change management fails.
17. As an organisation, what are our: strengths weaknesses opportunities and threats?
18. The four stages of change.
19. Four types of organisational orientation.
20. Four reasons for organisational failure.
21. Four characteristics of real change.
22. Five indicators of readiness for change.
23. Five features of a learning organisation.
24. Five stages to organisational maturity.
25. Five ways organisations get stuck.
26. Five parts to the PRIDE model.
27. Five requirements for successful change.
28. Senge's five disciplines.
29. Five principles for change management.
30. Five elements to the vicious cycle of organisational failure.
31. The change six pack
32. Benchmarking: six categories of organisational effectiveness.
33. McKinsey seven S framework.
34. Seven indicators of organisational adaptability.
35. Seven ways leaders prepare for change.
36. Eight characteristics of excellence.
37. Eight key issues for managing change
38. Peters and Waterman's eight attributes of organisational excellence.
39. Eight errors when creating lasting change.
40. Nine tips for change agents.
41. Nine key issues when changing culture.
42. Nine things managers who manage change do well.
43. The nine elements of the Business Excellence Model.
44. Ten Change principles.
45. Derek Sheane quote…”Organisation development is concerned with…”.
46. Derek Sheane quote…“The ultimate test of an organisation is not…”
47. Donald Kirkpatrick quote…“People will support what they helped to create”.
48. Machiavelli quote..”There is nothing more difficult to take in hand…”.
49. Nancy Dixon quote…”The viability of an organisation as a whole may depend upon…”
50. Excellence is a journey not a destination.
51. What are the signs of an unhealthy organisation?
52. How do we want to be different to, and better than the rest?
53. What is the purpose of this organisation?
54. Why do people resist change?
55. Why do people welcome change?
56. Plato quote on change…
55 Interpersonal skills notes and slides
1. Two principles of assertion.
2. Two principles of behaviour.
3. Three fundamental rules for handling people.
4. Three levels of listening.
5. Three behaviour types.
6. Three ‘V's of behaviour.
7. Four NLP principles.
8. Four rules of praise.
9. Four steps to negotiation.
10. Four personality types.
11. Four ways not to persuade.
12. Four ways to become an interpersonal STAR.
13. Four ways to persuade.
14. Four dilemmas for negotiators.
15. Four stages of negotiation.
16. Four ‘C's of negotiation.
17. Five ways to get past ‘no'.
18. Five ways to handle conflict.
19. Five issues around power and influence.
20. Five principles of speaking.
21. Five global factors derived from the 16 PF personality test.
22. Six types of assertion.
23. Six ways to make people like you.
24. Six parts to a BATNA – best alternative to negotiated agreement.
25. Six sources of power.
26. Six parts to the POTASH model of negotiation.
27. Six parts to the LISTEN model.
28. Six mistakes in negotiation.
29. Six ways to manage your emotions.
30. Six skills for interpersonal effectiveness.
31. Six parts to the SIMPLE feedback model.
32. Six parts to the RECIPE model for understanding personality differences.
33. Seven types of power.
34. Seven reasons we interrupt.