A disk with 1200 articles and 900 adaptable Power point slides in 17 sets only £30
Click the underlined link to see and download the articles
Three sample leadership articles of 241
“Crucibles of Leadership”
Warren Bennis and Robert Thomas.
Harvard Business Review at Large September 2002 Pages 39-42 and 44-45.
“The Attributes of leadership”
Ruth Tait
Leadership and Organisation Development Journal 17.1 1996
Pages 27-31.
“Managers and Leaders: Are They Different?”
Abraham Zaleznik.
Three sample Customer service articles of 174
“Zero Defections: Quality Comes to Services”
Frederick Reichheld and W. Earl Sasser
Harvard Business Review September/October 1990 Pages 105-111.
“Why Satisfied Customers Defect”
Thomas Jones and W Earl Sasser
Harvard Business Review November /December 1995 Pages 88-99.
“CRM Failure and the Seven Deadly Sins”
Sudhir Kale
Marketing Management September/October 2004 Pages 42-46.
The full disk contains 900 slides in 17 sets plus 1200 articles including:
241 leadership 174 customer service 154 change management 69 coaching
68 mentoring 61 negotiation 56 empowerment 44 performance management
40 team working 39 marketing 28 project management
Click to return to previous page
Comments from recent clients:
"A treasure trove of information and presentations - exactly what I was looking for, and a real time saver".
"There is so much material, all of which I can personalise for my own requirements as and when I need it".
"Great material, saved me soooo much time".
"A quality product that will save me hours of work".
"Excellent resource, great value for money, thanks".
"Great value for money"
"Just what I wanted".
"Thank you - this will save me lots of time!"
Click this button to go to the payment page
150 articles added - now 650 on the disk