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Andrew Gibbons
5 Tivoli Road
Cheltenham
Gloucestershire
GL50 2TD
Phone 01242 571 909
Email info@andrewgibbons.co.uk
What's
new?
Levels
2-7 in management and leadership
These
are the new, and very much improved qualifications, published
in September
2008, offering award, certificate, and diploma at three
levels,
in a far more flexible structure.
Click
the link above for content summaries.
Or, Management
NVQs at levels 3 and 4
All
accredited by the Chartered Management Institute (CMI)
Another
80 slides and 120 articles - see samples in my e-Shop...leadership
and change management mainly, but also plenty on customer service,
mentoring, performance management and a lot more.
Three
more one day workshop outlines
with behavioural learning objectives and indicative content questions
- latest: discipline and grievance.
Improving
the performance of teams, train the trainer, communication and negotiation
skills.
Reds
and blues - a classic negotiation activity I have used over
200 times.
Bongola
- another negotiation activity, fun
and with a lot of serious learning potential.
Fame
and shame activity - a simple customer
service exercise that raises powerful issues.
Points
make prizes - a team development activity with a reward for
the most deserving person!
Book
summary - another three to add, making 25 altogether
- 'The Starbucks Experience, The 33 strategies of war' and the 18
immutable laws of reputation''.
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