I hope you find these lists and sets of bullet points of interest and value.

They are all downloadable, I add more by the week, so do keep dropping by...

FREE DOWNLOADS - please help yourself!
 

10 characteristics for an 'ideal' customer facing employee                                   

Well worth a look.

10 things to look for in the next generation of leaders:

An excellent set of thoughts from Warren Bennis - does anyone know more about leadership?

10 commandments of feedback:

This is a useful list - there is a best way!

Bob Welch's 6 rules for the manager of the future:

He has strong opinions, and they are worth thinking about!

David Clutterbuck's 10 traits of the successful mentor:

Mentoring doesn't have to be a mystery...here are ten thoughts on what makes a mentor.

Riechheld's 8 elements of a customer loyalty leader's strategy:

The book summary elsewhere on the site has a mass of learning - here is a taste.

12 ways in which leaders are different to managers:

An excellent and concise list given by Warren Bennis.

8 principles of empowerment

A very useful download if empowerment interests you at all.

7 'S's for change management

These first surfaced within 'In Search of excellence' and still hold up well today.

10 issues for organisational effectiveness

Tom Peters' blueprint for organisational effectiveness.

13 key tasks for leaders:

Tom Peters' key tasks for leaders in the new organisations.

6 types of customer

I really like these six, and I find others like them too..help yourself!

7 signs of poor quality

A very powerful list that has a lot of uses.

7 Things that will destroy us

Mahatma Gandhi put these together some time ago..they stand up well today!

5 Disciplines for the Learning Organisation

Senge's big five - see the book summary to save yourself many hours of reading.

8 Attributes of excellence 

Organisational effectiveness isn't an accident - this list helps us understand how to survive and thrive.

7 Habits of Highly Effective People

Dr Covey's classic list...good stuff.

9 Elements of the Business Excellence Model

Well worth a download, a great way to diagnose an organisation's well being.

15 Reasons people resist change

Just a few starter thoughts, but not bad!

10 Characteristics of development and training within excellent organisations

John Zenger's excellent list is well worth a look.

48 Laws of power

Robert Greene and Joost Elffers have put a modern classic together here...see book summary

section for more.

50 Signs of an unhealthy organisation

I wrote it to point up the tell-tale signs that are the early indications of all not being corporately well.

50 Tips for learning loggers

Some hints and tips I would have found useful when I started my learning log in February of 1987.

40 Challenging customer service questions

This should make your most senior management run a mile! These are intended to give a flavour

of the issues, that an organisation that is really serious about customer service needs to work

on - and the payoffs that will follow.

50 Point coaching skills diagnostic

A diagnostic of one liners to help identify current competencies and specific issues to developfurther...help yourself to a download.

425 Behavioural statements that describe specific mentor competences

This is a long and wide-ranging set of behaviours that describe the best and the worst mentors.

It was not produced out of thin air by me - 35 managers of continuous professional development schemes generated these via the use of a repertory grid - do take a look.

100 Things I have learned about learning and learners

A rather raw list of notes made whilst keeping a learning log. That said, it will be real use to

anyone who really wants to learn more about learning.