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Ideal for students, researchers, trainers and for Continuous Professional Development
1280 articles in Adobe pdf format ...only £20 post free
- add 1000 slides and 195 pages of Word resource for only £25
An instant library that is a tremendous resource
279 leadership articles, 179 customer service, 71 coaching, 182 change management...
...68 mentoring, 62 negotiation, 44 marketing, 42 on teams, 39 knowledge management
and: marketing, project management, ethics, sales, quality and a lot more.
Three sample leadership articles of 279
“Crucibles of Leadership”
Warren Bennis and Robert Thomas.
Harvard Business Review at Large September 2002 Pages 39-42 and 44-45.
“The Attributes of leadership”
Ruth Tait
Leadership and Organisation Development Journal 17.1 1996
Pages 27-31.
“Managers and Leaders: Are They Different?”
Abraham Zaleznik.
Harvard Business Review May/June 1977 Pages 198-200
Three sample Customer service articles of 179
“Zero Defections: Quality Comes to Services”
Frederick Reichheld and W. Earl Sasser
Harvard Business Review September/October 1990 Pages 105-111.
“Why Satisfied Customers Defect”
Thomas Jones and W Earl Sasser
Harvard Business Review November /December 1995 Pages 88-99.
“CRM Failure and the Seven Deadly Sins”
Sudhir Kale
Marketing Management September/October 2004 Pages 42-46.
Just £20 for these six articles and 1274 more!
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Add 1000 Powerpoint slides in 17 sets and 195 pages of Word notes
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£25 for the slides, notes and
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...latest additions leadership videos