Here is a selection of the work I have undertaken in the past 18 months:

Mentoring

The design and implementation of mentoring programmes for Pearce Retail; Securicor Information Systems, and various NHS Trusts.

In addition, Walsall Borough, and North Cornwall District Councils.

Most of them using the OCR Mentoring in the Workplace Certificate as a structure for the development, and the recognition of the mentors.

I also help individuals with their personal development for a modest fee…keeping my own hand in as a mentor.

Executive coaching

One to one tailored learning support for key people, and those in need of performance support.

Normally this has a three to six month timescale, but I never lose the desire to continue to help beyond the contracted period.

Team Leader Development

Using the Chartered Management Institutes's Team Leader awards – both the 30 and the 120 hour programmes, via  Smale Consulting, for the BMA; Npower; Pearce Retail; Ladbrokes and Bristol City Council.

These are excellent and flexible programmes providing robust, credible awards for people preparing for a first managerial role, or who are working supervisors, typically without past formal qualifications.

Management Development Programmes

These are all tailored to the specific needs of clients, and may be accredited using the Institute of Management's Certificate or Diploma awards; NVQ levels 3, 4, or 5, or not benchmarked against a formal award if that is the best route.

More often I use the Certificate and Diploma in Management to accredit programmes, normally over a 12 month, ten workshop structure, with value-added project, learning record and set reading.

Customer Service Development

A mixture of short, typically one day workshops, presentations to large groups, and, my preferred project, a sustained effort to improve individual skills and organisational processes.

Sometimes I use the Customer Service NVQ award…using the paperless portfolio, and audio taped assessment interview approach.

Lapsed customer retrieval projects

Very infrequently I find a client organisation with the desire to target 'lost' customers and work out how best to get them back, instead of seeking new ones from scratch. This usually involves a lot of hours collecting and analysing data, then identifying those customers it is worth approaching and deciding the best way to do this. It is tricky, painstaking, and very rewarding work.

Short, single topic workshops

On a variety of topics, including: negotiation and influencing skills; learning from work; customer service recovery and complaints management; team development; conflict management and performance appraisal.

See the 'outlines' section of this website for a better idea of the breadth of my activities.

Professional bodies' CPD branch and other meetings

As I have kept a lear9ing log since February 1987, and have hand-written at the time of writing this 1152 entries, around 850,000 words, I get regular invitations to promote the practicalities of managing your own development.

Take a look into the CPD/Lifelong Learning section of the website for more on this.

The book summaries section has another glimpse of my various CPD activities.

And:

I like to share my learning, experience and opinions (I have plenty of them!) by writing, and a full summary of my publications are in my biography section. Much of my published material is sprinkled throughout the site.

Finally, it's surprising how much time and effort it takes to keep this website ticking over with new content. I do feel it's well worth all it takes, so keep coming back for more free downloads.

Contact: info@andrewgibbons.co.uk