All about me
Unusually, 'helping people to learn' is all I have ever done.
At the age of 21 I was told to go into a room of managers who had been managers since before I was born, and make them better managers in a day. Well there's more to it than that, but that's essentially the way it was. I survived that day, and have been doing that and more for the past 36 years.
I was a management trainer in local government and later the road transport industry thoughout the 1980s, and since 1992 I have been self employed which I like as I can choose with whom I work, and just as important with whom I do not.
The longer I have done this work the more frustrated I have become with clients that seem too 'tick boxy' and that by their absence, clearly have little or no interest in the work we should be doing together.
I turn down more work than I take on. These days I mostly work one to one with truly motivated people supporting them as they really work on developing their skills and fulfilling their potential.
My work is driven by these principles:
Return on investment
I will not undertake any work until I have agreed with the client a reasonable and
attributable financially measured value that considerably exceeds the cost of a learning
programme. For this reason I will typically exceed contracted time and support to those
with whom I work.
If this seems a pain in the behind that other providers don't insist on, then that's fine, we
just found out we aren't suited to work together.
Working in partnership
My preference is to work with, and not just for a client. I expect to have reasonable
access to and interest from the client, and to keep a dialogue going throughout an
If you are more used to working with a provider that simply leaves you alone, and
expects nothing from you but to pay invoices allowing you to do a disappearing act,
then stick with you are working with - frankly I expect more.
If I feel something needs to be said I will say it. I will not hide from bringing issues of
concern to the attention of a client.
I am not confrontative, I can be challenging to a client that is accustomed to working
with those that simply maintain the status quo and don't genuinely seek long term
changes for the better.
I will not undertake any work that I feel cannot be done to at the very least the
standards I expect of myself.
If I cannot do something it is very likely that the network I have grown over 33 years
means I know someone more qualified and capable than myself to do specific tasks.