Developing interpersonal effectiveness

All you need to run a half day or full one day event

 

Behavioural learning objectives

 

Programme - change to suit your needs

 

Exercises and activities

 

Adaptable slides

 

Videos and a lot of additional optional material.

 

 

All this for just £40 buy from my online shop, and your material will be sent on a disk.

 

 

Programme

 

 

Check in: Introductions, overview, issue of learning points sheets

 

 

First activity: To set the scene, raise important issues.

 

        Debrief and capture of learning on learning points sheets

 

 

Slideshow: Fundamentals of interpersonal skills

 

        Three behaviour types

        Two principles of assertion

        Six types of assertion

        Ten 'rights' as a person

        Four emotional realities

        Six ways to manage your emotions

 

 

Practical activity: six principles of behaviour

 

        This is essential for an understanding behaviour - keep your  learning points sheets handy

 

 

Emotional intelligence activity: The seven signs of an emotionally competent person

 

 

Assertivess - standing up for your rights without causing offence

 

        Six types of assertion activity

 

 

Two short videos:

 

        Five ways to listen

        Why we don't listen

 

 

Practical activity: Non verbal communication - identifying emotions and feelings

 

         A chance to work on doing this more accurately       

 

 

Slideshow: Some specifics around interpersonal effectiveness

 

        Three levels of listening

        Six parts to the LISTEN model

        Four rules of praise

        Eight issues on criticising constructively

        Ten golden rules for giving feedback

 

 

Final activity: Giving positive personal feedback

 

        A powerful and motivating activity you can take back to work with positive effect

 

 

Review and planning to apply your learning

 

        Three things you will do in a month to make today worthwhile 

 

 

 

 

 

 



All materials for a 'developing yourself and others' training day         £40